Have you ever said something that has been interpreted very differently to what you meant?
For example, you tell your employee that you need a faster turnaround time to keep the customer happy. She hears you saying she is lazy.
This kind of disconnect happens all the time in the workplace, both on a one to one and in a group basis - and it can create unnecessary conflict.
Sometimes managers are so concerned about the chances of being misunderstood that they avoid communicating important information altogether. They believe "the less said the better".
Research has shown that the number one cause of unhappiness at work is a lack of communication from the top. Business success depends on a happy, motivated workforce, so as a manager you have a key role in making sure that you follow basic principles of communication and communicate regularly and effectively.
There are many factors involved in successful communication. Our workbook will show you how to:
This workbook is a straightforward guide to the basic principles of communication. It will allow you to make a real change in how you communicate - and it comes packaged with other support material.
How to Communicate Effectively WorkbookA step by step approach to better communication. The workbook will build your awareness so that you can be confident about getting your message across and covers the basic pricnciples of communication. |
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How to Communicate Effectively in the Workplace Webinar RecordingContains a comprehensive presentation on this important topic. George Coyle, an experienced Communications Trainer and Coach, advised attendees on their specific communication challenges during the webinar. |
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Ways to Communicate Effectively Audio GuideThis audio covers frequently asked questions on the basic principles of communication at work. Get advice on how to approach communication scenarios that can lead to conflict if not handled correctly. |
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Our material is not "lightweight" - it is based on 30 years experience in the workplace. The workbook is packed with practical tips and worksheets on the basic principles of communication that you can apply immediately.
It is built using the System 55© model and contains:
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Five Questions you need to consider to make sure you are on the right track:
Five Tools which give you a step by step process to follow on the path to being a really effective communicator, focusing on:
AND for up to one month after purchase, we offer a Refund Guarantee which means if you are not fully satisfied, we will return your money within 48 hours. So you have nothing to lose.
I'd like to answer them. Some of you might be thinking:
This book is different. It is a practical, concise workbook full of tips on basic principles of communication that you can use to clarify your thinking and plan a way forward. It is packed with examples and covers the pitfalls to avoid when communicating in the workplace.
The products are designed for Mac and PC. You will receive the products in a zipped format. Right click on the .zip files and you can extract them to any folder on your computer. If you have any problems, or you would like us to talk you through the process, let us know and we will respond within 24 hours.
For 34.75 you will receive our Premium Package containing:
Click on the ADD TO CART button below to download:
For 24.75 you will receive our Standard Package containing :
Click on the ADD TO CART button below to download:

For a comprehensive step by step approach to building your management skills, download our Essential Management Skills Workbook Collection.
This collection contains SIX workbooks, covering Communications, Presentation Skills, Time Management, Leadership, Motivation and Managing Change. Each workbook comes with a FREE companion webinar recording.
Click here for more details.
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