Have you ever said something that has been interpreted very differently to what you meant? One of the basic principles of communication is that it has to be 2 way.
For example, you tell your employee that you need a faster turnaround time to keep the customer happy. She hears you saying she is lazy.
This kind of disconnect happens all the time in the workplace, both on a one to one and in a group basis - and it can create unnecessary conflict.
Sometimes managers are so concerned about the chances of being misunderstood that they avoid communicating important information altogether. They believe "the less said the better".
Business success depends on a happy, motivated workforce, so as a manager you have a key role in making sure that you follow basic principles of communication and communicate regularly and effectively.
Our material is not "lightweight" - it is based on 30 years experience in the workplace. The workbook is packed with practical tips and worksheets on the basic principles of communication that you can apply immediately.
It is built using the System 55© model and contains:
Five Questions you need to consider to make sure you are on the right track:
Five Tools which give you a step by step process to follow on the path to being a really effective communicator, focusing on:
AND for up to one month after purchase, we offer a Refund Guarantee which means if you are not fully satisfied, we will return your money within 48 hours. So you have nothing to lose.
For a comprehensive step by step approach to building your management skills, download our Essential Management Skills Workbook Collection.
This collection contains SIX workbooks, covering Communications, Presentation Skills, Time Management, Leadership, Motivation and Managing Change. You will receive a 20% discount compared to buying the books separately!
Each workbook comes with a FREE companion webinar recording.
Click here for more details.
Read our latest newsletter - Avoid the Pain of Employee Turnover - 3 Steps to Maintaining Business Performance or view our back issues for more concise tips on practical management skills.