Communication Workbook Sample Page

Here is a sample page from our Communication Workbook:

Q5. How Can You Handle Challenging Communication Situations?

Here are some scenarios where communication can be particularly challenging:

Your manager is acting in a way that makes it difficult for you to do your job. You need to discuss this with him without damaging his ego and making the situation worse.

Your business partner is not pulling their weight. You need to do something about it, so the situation improves.

Your employee performs is being abrupt with customers and it is having a negative effect on your business. You need to address this issue in a constructive way.


Every situation is unique, with many variables. There is no “correct approach” in human interaction; but if you use the tools outlined in this workbook, you will have a greater awareness to help you move in the right direction.

In situations like those described above, you may find the “I” Statement approach useful. This three step system incorporates sound communication principles and is useful in many challenging communication situations Here is a description of how it works:

To find out more, download our Communications Pack.

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