12 Steps To Effective Workplace Communication

In order to have really effective workplace communication, look closely at the methods you use to communicate. Are they working for you? Do you need to try new ones? Our top 12 suggestions are listed below.

For a step by step approach, download our Communication Pack.


examine your workplace communication methods

1. Regular, One to One Coaching/Mentoring/Feedback Meetings

All employees should receive some form of regular, one to one communication with their manager, whether it is through a formal meeting or an informal chat in the canteen.

Employees should be given time to prepare out of courtesy and to promote a two - way discussion. Click on Performance Appraisal for advice on a formal feedback method.

2. Regular Department/Team Meetings

Discuss progress over the past week, what lies ahead, and use the opportunity to give positive feedback and improve morale.

Again this can be a formal meeting, or a less formal, stand up gathering. An essential tool for communication in the workplace.

3. Team Briefing

This is a way of passing information from the top of the business down to all employees, and allowing employees to send feedback to the top management.

To work, the whole process needs to be completed within a short timeframe, for example 48 hours. This is one of the best team communication skills you can use if handled properly.

4. Focus Groups

Invite interested employees to attend a focus group on a business issue, e.g. business energy wastage. You can get useful information from employees who may not otherwise be involved and it is another effective workplace communication method.

get people communicating to build teams

5. Interdepartmental/Interdisciplinary Teams

Encourage communication across departments and functions by creating teams to work on projects such as identifying cost savings. Train team members in team communication skills to get the most out of the initiative.

6. Offsite Management Meetings

Take the management group offsite for a day and an evening. Provide training, a business update and a chance to build relationships in a social setting. This is great for breaking down barriers between departments and building better communication in the workplace.

7. Open Days

These are a novel way for employees to see what goes on in other parts of the business, as well as giving them the opportunity to invite family and friends.

8. Noticeboards and Newsletters

Keep work and non- work notices separate on noticeboards and remember to update/remove them on a regular basis. 

Send out company newsletters on e.g. a quarterly basis and Invite contributions from employees about non-work issues to help employees get to know each other on a personal level.

9. Meeting Minutes

Get into the habit of documenting action items and who is responsible for completing them at the end of meetings. Distribute this information as required; it may save someone having to attend the meeting purely for information purposes.

10. Skype/Google Hangouts/GoToMeeting

Some great tools for voice and video communication with employees in remote locations.

online communication works for people in remote locations

11. Email

This can be an effective workplace communication method - if handled properly. Manage email accounts so that employees don't get swamped with unnecessary mail. Suggest that employees only check their email at certain times of the day, so that it isn't a constant source of interruption and time wasting.

12. Twitter

 You can create hashtags around events and meetings and track/respond to what people are adding to the discussion. You may also find other social media platforms such as LinkedIn and Facebook useful, depending on your business.

Whatever communication channels you use, remember to audit them on a regular basis so that you maintain effective workplace communication. You may find that an employee survey will pinpoint what is working well and what needs to be changed.


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