Having Credibility

by Mandy
(Melbourne, Australia)

I'm a supervisor of a team of about 15.

I try to make sure I am a people person and run my business / department to show them that my job is to act on their behalf and represent their needs.

In return they do their job to the best of their ability.

Obviously this is not always the case and I by no means am there to make friends. If they need something that is a reasonable expectation, I'll fight for it, but if they are abusing the system I'm confident enough to pull them into line, with respect of course.

When the staff recently completed a survey on their managers, it revealed that they like having me as a manager. They do not always like what I do but respect the reasons why I do things.

I can't ask for much more than that. If you try to be too good a friend with your staff the lines of management get blurred along with the respect.

Kind regards

Mandy
http://www.family-travel-made-easy.com