Listening

by Michelle
(Melbourne)

Always listen to your staff. It's irrelevant what you think about what they have to say. What IS important is they feel they have been heard. A problem shared is a problem solved.

Be interested in what they are saying. Sometimes we can learn a great deal about our staff and from them when we listen to what they say.

Do be attentative to what is being said.
Do be encouraging.
Do be patient.
Do be calm.
Do be receptive.