Always listen to your staff. It's irrelevant what you think about what they have to say. What IS important is they feel they have been heard. A problem shared is a problem solved.Be interested in what they are saying. Sometimes we can learn a great deal about our staff and from them when we listen to what they say.Do be attentative to what is being said.Do be encouraging.Do be patient.Do be calm.Do be receptive.
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