What is Communication Overview

So what is communication? Have you ever listened to a very polished, confident speaker and not understood a word of what they were saying?

A common mistake people make is to focus on the delivery of information, and don't pay attention to how it is received. Communication has to be two-way.

You only communicate when the message you send out has been received and sent back to you, so you know that it has been properly understood.

This applies whether you are at work, communicating with employees, suppliers or customers, or at home, communicating with your family and friends.

In this section of the website, you can explore more about what is communication and the skills needed to communicate effectively.

Click on the headings below to find out more..

Ways to Communicate Effectively Audio

This Audio Guide answers common questions managers have about communication. It covers a wide range of situations in the workplace. You will hear ideas on how to read body language, active listening, building empathy and other basic communication skills.

You will also find the Communication Styles Questionnaire so you can discover your preferred communication style.

Importance of Communication

This page covers the importance of communication in the workplace. It gives you practical suggestions you can follow to improve employee morale, productivity and reduce reliance on the grapevine at work.

Basic Communication Skills

This page focuses on inter personal communication skills. It will show you how to communicate better on a one to one basis and help you build better relationships at work with your colleagues. The tools given can also be applied to improve communications in your personal life with family and friends.

How to Read Body Language

Learn how to read body language, such as eye contact, hand movements, facial expressions and posture. These non verbal communication signals play a major role in how we communicate with others.

Effective Workplace Communication

Here you will find more ideas on improving communications in the workplace. Effective communication methods will go a long way to creating a positive work culture and a can do attitude. Team communication skills and feedback are some of the tools covered on this page.

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